Shipping policy
We deliver across Pakistan. Here's everything you need to know about our shipping process.
Delivery Timeframe
Standard delivery takes 5 to 7 business days after your order is confirmed and dispatched. Please note that business days exclude Sundays and public holidays.
Shipping Charges
We offer free shipping on all orders above Rs. 3,000.
Orders below Rs. 3,000 may be subject to a standard shipping fee, which will be shown at checkout before you confirm your order.
Order Processing
Orders are typically processed within 1–2 business days. You will receive a confirmation message once your order has been dispatched.
Order Tracking
Once your order is shipped, you will receive a tracking number via WhatsApp or email. You can use this to track your parcel through the courier's website.
You can also visit our Track Your Order page on ecooye.com for updates.
Delivery Partners
We work with reliable courier services to deliver your orders safely. Delivery times may occasionally be affected by circumstances outside our control, such as public holidays or courier delays.
Delivery Issues
If your order is delayed beyond the stated timeframe, or if there's a problem with your delivery, please contact us immediately:
- Contact Us: Form
- WhatsApp: +92 328 2656466
- Email: supportecooye@gmail.com