Refund policy
We want you to be happy with your purchase. If something isn't right, here's how we handle it.
Return Window
You have 3 days from the date of delivery to request a return or exchange. Requests made after this period will not be accepted.
Eligible Reasons for Return
- Item received is damaged or defective
- Wrong item delivered
- Item is significantly different from the product description
Non-Returnable Items
- Items that have been used, scratched, or tampered with
- Items returned without original packaging
- Items where the 3-day window has passed
- Items purchased during a clearance or final sale
How to Request a Return
To start a return, contact us within 3 days of receiving your order:
- Contact Form: Fill Now
- Email: supportecooye@gmail.com
Please share your order number, a description of the issue, and clear photos of the item. We'll review and get back to you within 1–2 business days.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable courier service, as we cannot be held responsible for returns lost in transit.
Refunds
Once we receive and inspect the returned item, we will process your refund or exchange. Refunds are issued via the original payment method or store credit, depending on the situation.
Please allow 3–5 business days for the refund to reflect in your account.